Introduction
At Blue Bag Vapes, we strive to provide our customers with high-quality vaping products, including vapes, e-cigarettes, and e-liquids. We understand that sometimes, you may need to return or exchange a product for various reasons. To ensure a smooth and hassle-free process, please review our Returns & Exchange Policy below:
1. Eligibility for Returns & Exchanges:
- To be eligible for a return or exchange, your item must be in its original packaging and in the same condition as when you received it.
- Returns or exchanges are accepted within 30 days of the purchase date.
2. Reasons for Returns & Exchanges:
- You may request a return or exchange for the following reasons:
- The product is defective or damaged upon arrival.
- You received the wrong item.
- You changed your mind and no longer want the product (subject to our eligibility criteria).
3. Process for Returns & Exchanges:
- If you believe you are eligible for a return or exchange, please contact our Customer Support team within 30 days of receiving your order to initiate the process.
- Provide your order number, a detailed description of the issue, and clear photographs if applicable. This information will help us expedite the process.
4. Refund or Replacement:
- For eligible returns, we offer two options:
- Credit: If you choose a credit refund, the purchase amount will be credited to your account for a future purchase. Credits do not expire.
- Replacement: If you prefer a replacement, we will send you a new product matching your original order (Additional shipping costs may apply).
5. Return Shipping:
- If the return or exchange is due to our error (e.g., wrong item sent, defective product), we will cover the cost of return shipping.
- If you are returning a product due to a change of mind, you will be responsible for the return shipping costs.
6. Inspection & Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets our eligibility criteria.
- If the return or exchange is approved, we will process your refund or send out a replacement product as requested.
7. Refund Processing Time:
- Refunds will be processed within 3 business days after receiving the returned item. The exact processing time may vary depending on your payment provider.
8. Contact Us:
- If you have any questions or need further assistance regarding returns or exchanges, please contact our Customer Support team.
Blue Bag Vapes reserves the right to update or modify this Returns & Exchange Policy at any time. Please refer to our website for the most current version.
Thank you for choosing Blue Bag Vapes! We are committed to providing you with the best vaping experience possible.